Help Centre

We may request the following documents:

  • Valid Identity Document – must be clearly legible and not expired.
  • Proof of residence – must be issued within the last 3/6 months, depending on your account review results
  • Proof of ownership of payment methods
  • Transaction history (bank/e-wallet/credit card statements) – typically covering activity from the last 1 to 3 months, depending on the review requirements.

Note: This list is not exhaustive and may vary.